1. Free support audit
You give us read access to your helpdesk or support inbox. We review your last 100 tickets and send you a short summary: what customers ask about, how long replies take today, which answers could be improved, and which tickets could be avoided entirely. It is free, and it is yours to keep whether or not we work together.
2. Onboarding (about one week)
- Access: you add us as a user in your helpdesk, Shopify admin (with limited permissions) and any tracking or returns apps. You keep ownership of every account.
- Your rules: we write a short playbook together covering refunds, replacements, discounts, exceptions and what always needs your approval.
- Your voice: we study your site, emails and past replies, and write reply templates in your tone for the most common situations.
- Supervised start: for the first days you can review replies before they go out, until you are comfortable.
3. Daily support
Tickets are answered 7 days a week, weekends and holidays included, within the response window we agreed. Anything outside your rules comes to you with a short summary and a suggested answer, so your decision takes seconds.
4. Reports and improvements
Every week (monthly on Starter) you receive a one page report: ticket reasons, what changed, and specific fixes for your site, emails, shipping or products. The goal is fewer tickets over time, not just faster answers.
5. No long contract
Plans run month to month. If the volume changes, we move to the plan that fits. If you want to stop, you cancel before your next billing date.
Let your customers feel understood.
Send us access to your last 100 tickets. We will show you what we would change, whether or not you hire us.
Book my free support audit